||0 of 0 people found the following review helpful.| Extreme customer savvy!|By global|This book is not the same-old, same-old re customer service. It turns the idea of customer service inside out and gives it a good airing. Lots of fresh insights into pleasing the customer and keeping the customer -- and into training your staff to be super savvy when it comes to keeping the customer coming back again and again. And great stor
"Outside-In" is a way of thinking. It's not customer service! It's looking at every facet of your business and asking: How does this add value for the customer, from the customer's point of view? Knowing what your customers really want because of the WAY you ask them.
Learning how to keep more of your current customers, close more proposals and gain new ones is just the tip of the iceberg when looking at your business from the "Outside-In!"...
[PDF.ml04] Add Value or Stay Home Rating: 3.60 (704 Votes)
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You easily download any file type for your gadget.Add Value or Stay Home | Howard E. Hyden. Just read it with an open mind because none of us really know.
