||0 of 0 people found the following review helpful.| Right on the mark|By JStephens TX|After 10+ years in customer service (and six years at a business that was all about serving the customer) I sure wish I had learned these lessons earlier. Always enjoy listening to John's insight, but now I have it at my fingertips.|About the Author|
|John Ragsdale is the vice president of technology research for the Technology Services Industry Association (TSIA). His area of expertise is creating strategies for improving the overall customer experience and services operation t
Customer service is of particular importance to the technology industry; customers rely on technical support services when they have a problem with a piece of hardware, software, or a consumer device.The current darling of the technology industry is Apple, and you don’t have to go farther than the Genius Bar at your local Apple Store to see how Apple approaches customer service, creating a fantastic customer experiencethat ensures rabid fans.Most people think of c...
[PDF.nw88] Lessons Unlearned: 25 Years in Customer Service Rating: 3.73 (714 Votes)
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You can specify the type of files you want, for your device.Lessons Unlearned: 25 Years in Customer Service | John Ragsdale. I was recommended this book by a dear friend of mine.
