||||'This original and provocative book focusing on ‘the dark side’ of emotional labour weaves original research into discussions of complex debates on ethics, embodiment, capital and exploitation. It stretches the field in important and exci
The Dark Side of Emotional Labour explores the work that the rest of society would rather not think about, the often unseen work that is emotionally disturbing, exhausting, upsetting, and stigmatising. This is work that is simultaneously undesirable and rewarding, work whose tasks are eschewed and yet necessary for the effective function of individual organisations and society at large.
Diverse and challenging, this book examines how workers such...
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