|||"A thoughtful collection on the most fundamental challenges of performance management in the public sector. Leading authors grapple in this book with the way that performance management is more than rituals of performance measurement. Why is it that knowing m
The performance of public services is now more closely scrutinised than ever before. Every teacher, doctor, social worker or probation officer knows that behind them stands a restless army of overseers, equipped with a panoply of league tables, star ratings, user opinion surveys, performance indicators and the like with which to judge them. This increased scrutiny and performance measurement has undoubtedly produced improved public services. Yet we still have a limited ...
[PDF.hv85] Connecting Knowledge and Performance in Public Services Rating: 4.66 (433 Votes)
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