[Mobile book] Controlling the Costs of Conflict: How to Design a System for Your Organization






 | #1326986 in eBooks |  2008-03-11 |  2008-03-11 | File Name: B0014DH0VE


|| |"Slaikeu and Hasson have outlined a thoughtful and accessible conflict resolution blueprint for those companies that seek to be among the employers of choice in the next century." --Wilbur Hicks, ombudsman, Shell Oil Company

"Slaikeu and Hasson,

Written for non-experts in jargon-free language, this work shows how to create systems within organizations that preempt the monetary, strategic, and emotional costs associated with on-the-job conflict. Its clear and simple approach translates advanced concepts into practical how-tos and provides readers with four guiding principles they can follow to create conflict control systems of their own. Amply illustrated with real-world examples, it details the policies, proce...


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