||About the Author||Jennifer Howard-Grenville, Diageo Reader in Management Studies, Judge Business School, University of Cambridge, Claus Rerup, Associate Professor of Organizational Behaviour, Western University, Ann Langley, Professor, HE
Over the past 15 years, organizational routines have been increasingly investigated from a process perspective to challenge the idea that routines are stable entities that are mindlessly enacted.
A process perspective explores how routines are performed by specific people in specific settings. It shows how action, improvisation, and novelty are part of routine performances. It also departs from a view of routines as "black boxes" that transform inputs into o...
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