||From the Back Cover||Process Management, with its key concepts of internal customer and process ownership, is becoming one of the most important competitive weapons for firms and can determine a strategic change in the way business is carried out (Business Proc
Process Management, with its key concepts of internal customer and process ownership, is becoming one of the most important competitive weapons for firms and can determine a strategic change in the way business is carried out (Business Process Reengineering - B.P.R.). In this context, the flow of information increases, passes through the internal departments, to then extend beyond the traditional boundaries of the enterprise and form operational and knowledge network...
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