||1 of 1 people found the following review helpful.| The same well regarded book|By David Walden|This 2007 paperback book is the same book as the 2001 hard cover book. See the 5-star reviews there. [From one of the co-authors]|About the Author||Alan Graham is the president, CEO, and founder of Mobile Loaves & Fishes, a social profit enterprise that delivers meals and provides homes to homeless people on the streets of Austin, San Antonio, New Orleans, Nashville, Minneapolis, Providen
Shiba and Walden have significantly revised their classic, A New American TQM. With new methodologies and case studies, this work is one of the most comprehensive studies of management theory and business success. The authors identify a comprehensive approach to management that goes beyond operations improvement to help executives and managers create unique organizational capabilities. They contend that organizations must develop skills in four major areas: custo...
[PDF.hf23] Leman Four Practical Revolutions in Management: Systems for Creating Unique Organizational Capability Rating: 3.84 (523 Votes)
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