||About the Author||Janice Langan-Fox is Professor of Management at Swinburne University of Technology. She started her career in industry where she worked for 10 years in manufacturing, shipping, distribution, travel and law, prior to entering a
In more recent times, the essence of the gatekeeper's role has moved to the 'boundary spanner' - a systems thinker who understands the specific needs and interests of the organization and whose greatest asset is their ability to move across and through the formal and informal features of the modern organization.
There are many types of boundaries associated with an organization, for example, horizontal, (function and expertise), vertical (status, hierarch...
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